BOOKING AND CANCELLATION POLICY:
To receive the full benefit of your spa experience, please arrive about 5 minutes early. This allows time for your to complete a brief health history and consent form and change into a comfortable wrap. Please make the esthetician aware of any medical conditions or allergies you may have prior to your service.
Visa, Mastercard, American Express, Discover, or cash is accepted for payment of services. Cash app is only accepted for gratuity payments. Checks are not an accepted form of payment.
Gratuity is not included in the service amount and is happily accepted upon completion of the service.
LATE ARRIVALS POLICY
No one likes to be kept waiting. We aim to start all of our appointments on-time. It is unfair that guests that follow a late arrival must wait to receive services. It is also unfair for anyone to receive a rushed service if they do not arrive in a timely fashion. If you are more than 10 minutes late we reserve the right to reschedule you. A late cancellation fee may apply of $25. If we are able to honor your appointment the session will be shortened by your late arrival time.
NO CALL-NO SHOW
Appointment times are reserved and dedicated to each client solely during the duration of the appointment, no call no show appointments are a inconvenience to other clients and the business. Full payment or 50% service fee will be charged in the event of a no-call no show. we appreciate your understanding. All initial Deposits are non refundable. If you have a card on file with us then this charge will occur automatically. If you have multiple services booked during the same appointment, you must cancel unwanted services a full 24 hours before the appointment to avoid the late cancellation fee.
All clients have the option to reschedule appointments at their convenience by selecting the option on the Confirmation and Reminder email. A 50% service fee will be charged to your card in the event of rescheduling the same day or not within 24 hr of your treatment. To ensure that every client gets the time and attention needed we ask that you only reschedule appointments at a max of two times. If you book then change or cancel appointments two times consecutively, you may be subject to a $25 rescheduling fee and/or online booking privileges revoked. If you are unsure that you can keep an appointment it is advised that you book no more than one week in advance of your desired appointment date and time.
Paying in Full
Clients may pay in full for services at any time: Please note, refunds will not be issued to any parties for SAME DAY CANCELLATIONS: All appointments must be guaranteed with a valid credit or debit card. Appointments will NOT be accepted over the phone, please use online booking tool. Your personal information is always kept private. Your credit or debit card will NOT be charged unless the cancellation policy is not followed. Please review cancellation policy below. This also applies to same day appointments. If your card declines, you will not be able to book a service until that fee is paid. I do reserve the right to refuse any further rebooking.
DEPOSITS will not be refunded in any case customers needs to cancel appointment, rescheduling options are available to avoid losing said deposit fee. Client agrees to check all corresponding email notifications regarding follow up appointments and rescheduling options.
To ensure the comfort of each client, we ask that you do not arrive any sooner than 15 minutes before your appointment time. Exceptions can be made, please inquire first. If you should arrive early, you will be required to wait in the lobby/lounge area. You agree to maintain a quiet and distraction-free attitude towards staffing and personal at the location.
Respect to Privacy
To ensure the privacy of each client, information regarding location, Personal emails and or messages of any kind; personal proprietary information regarding AliciaDion Beauty is not allowed to be shared on social platforms and should this happen,client shall be banned from booking any appointment at AliciaDion Beauty.
NO REFUNDS WHATSOEVER.
Book your appointments with confidence... and always remember to charter your INNER BEAUTY.
The best way to reach us is by calling or texting 678-458-7780. As always, the fastest way to reserve your appointment is by booking online at aliciadion.com. Online booking is available 24 hours a day and seven days per week. Reservation policy requires a card on file.